9609 · 2.1.6
Training and development flashcards
Revision flashcards for Cambridge 9609 Training and development (syllabus 2.1.6). Flip, recall, then mark a real past-paper question.
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Training vs development?
Training = skills for current role; development = long-term career growth.
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On-the-job training?
Learning while working — coaching, mentoring, rotation; low cost, relevant context.
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Off-the-job training?
External courses, college, workshops — broader skills but cost and time away.
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Induction purpose?
Introduce policies, culture, health & safety, role expectations to new employees.
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Performance appraisal?
Review past performance and set targets; identifies training needs.
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Benefits of training?
Higher productivity, quality, flexibility, motivation, lower errors.
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Costs of training?
Fees, lost output while training, staff may leave after qualification.
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Link to workforce planning?
Retraining closes skill gaps when technology changes (2.1.2).
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What is induction training?
A structured introduction for new employees to the business, its procedures, culture, and their specific job role. It aims to help them settle in quickly and become effective members of the organisation.
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Define 'mentoring' as a form of on-the-job training.
A system where an experienced employee (the mentor) provides guidance and support to a less experienced colleague (the mentee), focusing on long-term career development and organisational understanding.
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What is the main drawback of on-the-job training?
The risk of passing on bad habits or incorrect techniques from the existing employee who is acting as the trainer. It can also disrupt the productivity of both the trainer and the trainee.
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Define 'staff appraisal'.
A formal process of assessing an employee's performance against pre-set standards over a specific period, used to identify strengths, weaknesses, training needs, and set future objectives.
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What is 360-degree appraisal?
A performance appraisal method that gathers confidential, anonymous feedback on an employee from multiple sources, including their manager, peers, subordinates, and sometimes customers, to provide a comprehensive view.