9609 · 2.1.7
Management and workforce relations — FAQ
Frequently asked questions for 9609 Management and workforce relations. Direct answers first, then deeper explanation — then practise with marking.
Are trade unions only for manual or factory workers?
This is a common misconception. While unions have historical roots in manual trades, they are prevalent in many professional sectors today. There are powerful unions and professional associations for teachers, doctors, civil servants, pilots, and university lecturers, which negotiate on their behalf for pay and conditions.
Does 'industrial action' always mean going on strike?
No. A strike (a complete stoppage of work) is the most extreme form of industrial action. Other forms, such as a 'work-to-rule' or an 'overtime ban', can be very disruptive to an employer without the employees having to lose a full day's pay. These less drastic forms are often used as a warning before a potential strike is called.
Is a partnership approach a sign of a weak management that gives in to union demands?
Not at all. A partnership approach is a strategic choice to build a more cooperative and productive workplace. It is based on the idea that by involving employees and treating them as partners, a business can improve motivation, reduce conflict, and become more adaptable and competitive. It requires strong leadership to build trust, not weakness.