9609 · 7.2.5
The role of management in facilitating communication flashcards
Revision flashcards for Cambridge 9609 The role of management in facilitating communication (syllabus 7.2.5). Flip, recall, then mark a real past-paper question.
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Manager communication role?
Ensure messages flow up, down, and across — not just send emails.
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MBWA?
Management by walking around — informal face-to-face on shop floor.
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Team briefing purpose?
Align daily work with objectives; two-way Q&A.
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Suggestion scheme?
Formal upward channel for ideas — rewards encourage use.
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Staff survey?
Anonymous pulse on morale and barriers — act on results.
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Link to 2.3 management?
Directing function includes communication (2.3.1).
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Link to change?
Managers are primary communicators during restructure.
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Failure sign?
Surveys ignored — grapevine fills vacuum, trust falls.
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Manager's Role in Communication
To act as a central link facilitating two-way communication by interpreting strategy for employees (downward) and channelling feedback and ideas to senior leadership (upward), thereby influencing motivation and efficiency.
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Communicating the Vision
The management process of translating the company's long-term strategic goals into meaningful, understandable, and motivational messages for employees, ensuring their daily work is aligned with the business's overall purpose.
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Team Briefing
A structured, regular meeting led by a manager to facilitate two-way communication. It is used to share business updates, review team performance, and gather feedback to solve operational issues and build cohesion.
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Feedback Systems
Formal and informal channels established by management (e.g., appraisals, suggestion schemes, open-door policies) to encourage the upward flow of information, ideas, and concerns from employees to improve processes and engagement.
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Management by Walking Around (MBWA)
An informal management style where managers leave their offices to observe work, listen to employees, and engage in spontaneous conversations. It aims to build rapport, gather real-time information, and increase approachability.