Worked example 1
Snack firm spent $2m developing a healthy crisps line. Test marketing in two cities showed 60% trial but only 15% repeat purchase. Recommend whether to launch nationally.
Show solution outline
Positive: High trial — promotion and packaging work.
Negative: Low repeat purchase — ** taste or price** problem; 60% trial wasted without loyalty.
Financial risk: National launch marketing $5m+ on weak retention → loss.
Recommendation: Do not launch yet — reformulate or reprice; second test market. Sunk cost fallacy — ignore $2m when deciding forward.