9609 · 9.3.2
Flexibility and innovation flashcards
Revision flashcards for Cambridge 9609 Flexibility and innovation (syllabus 9.3.2). Flip, recall, then mark a real past-paper question.
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Volume flexibility?
Ability to change output quantity without excessive cost/delay.
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Product flexibility?
Ability to switch between product types — low setup time.
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Mass customisation link?
4.1.4 — flexible ops for varied products at scale.
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SMED?
Single-minute exchange of die — reduce changeover time (optional depth).
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Kaizen?
Continuous small improvements — worker-led suggestions.
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Automation benefit?
Programmable lines switch products faster than manual.
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Innovation sources?
R&D, shop-floor ideas, supplier partnerships, benchmarking.
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Flexibility cost?
Excess capacity, training, versatile equipment — justify vs demand volatility.
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What is operational flexibility?
The ability of an organisation's operations to react quickly and efficiently to changes in customer demand and the wider market environment. It includes both volume and product flexibility.
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Distinguish between volume and product flexibility.
Volume flexibility is the ability to change the level of output (how much is produced). Product flexibility is the ability to change the range of items being produced (what is produced).
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What is mass customisation?
An operations strategy that uses flexible, computer-aided manufacturing systems to produce custom-designed products for different customers, while maintaining the low unit costs of mass production.
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Define Kaizen.
A Japanese philosophy of continuous improvement. It involves all employees making small, incremental changes to work processes on an ongoing basis to improve quality, efficiency, and safety.
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What is process innovation?
The implementation of a new or significantly improved production or delivery method. This includes significant changes in techniques, equipment, and/or software, such as the introduction of automation.