Worked example 1
A nurse administers the wrong drug dose during a double shift on a understaffed ward. The hospital had cut training budgets and managers discouraged incident reports. Analyse using Reason's model and work-stress theory.
Show solution outline
Swiss cheese — aligned holes: (1) Latent: Understaffing, cut training, culture discouraging reports; (2) Active: Nurse slip under fatigue from double shift (4.4.2 circadian/stress); (3) Defences failed: labelling, checking protocols, staffing ratios.
Human factors: Error is predictable under high load — not purely individual negligence.
Stress (demand-control): High demand, low control → strain, fatigue, impaired attention — occupational health hazard.
Safety culture fix: Blame-free near-miss reporting, restore training, staffing levels, checklist protocols (additional cheese slices).
Evaluation: Swiss cheese is descriptive not prescriptive — does not rank which layer to fix first. Legal duty and psychological safety must align. Link to Maslow — safety needs unmet under chronic hazard.