Worked example 1
An independent bookshop competes with a large online retailer. Analyse the likely strengths and weaknesses of the small business in this context.
Show solution outline
Strengths:
- Personalised Service: Staff can offer expert recommendations and build customer relationships.
- Community Hub: Can host local author events, book clubs, and create a loyal local following.
- Niche Curation: Can specialise in specific genres (e.g., local history, rare books) that larger retailers ignore.
- Immediate Gratification: Customers can browse and take the book home instantly.
Weaknesses:
- Higher Unit Costs: Cannot achieve purchasing economies of scale, leading to higher book prices compared to the online retailer.
- Limited Range: Physical space restricts the number of titles they can stock.
- Marketing Budget: Limited funds for advertising compared to the vast digital marketing reach of an online giant.
- Convenience: Cannot compete with the 24/7 availability and home delivery of an online store.