9609 · 2.1.5
Morale and welfare flashcards
Revision flashcards for Cambridge 9609 Morale and welfare (syllabus 2.1.5). Flip, recall, then mark a real past-paper question.
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Employee morale?
Overall outlook, satisfaction, and willingness to contribute at work.
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Welfare provision examples?
Canteen, gym, counselling, childcare support, flexible hours.
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Low morale effects?
Absenteeism, turnover, poor customer service, strikes.
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Health and safety legal duty?
Employer must provide safe workplace - risk assessments, training.
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Work-life balance?
Policies allowing flexible/remote work - improves retention (6.1.3).
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Cost of low morale?
Recruitment/training replacement, lost output, damaged reputation.
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Link to 2.2 motivation?
Morale influenced by pay, recognition, job design - motivation theories.
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After redundancy?
Survivor morale needs active management (2.1.4).
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Define 'employee morale'.
The collective attitude, satisfaction, and overall outlook of employees within a workplace. It is a group phenomenon reflecting the general spirit and confidence of the workforce.
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Give three examples of non-statutory welfare provisions.
Subsidised canteen, workplace nursery or childcare vouchers, access to a company gym or sports facilities, and Employee Assistance Programmes (EAPs) for counselling.
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How does high morale typically affect labour turnover?
High morale generally leads to lower labour turnover. Satisfied and engaged employees feel a greater sense of loyalty and are less likely to seek employment elsewhere, reducing the business's recruitment and training costs.
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Explain the link between welfare provision and Herzberg's Two-Factor Theory.
Welfare provisions are typically classified as 'hygiene factors'. According to Herzberg, their absence or inadequacy can cause dissatisfaction, but their presence alone is not sufficient to motivate employees towards higher performance. They prevent dissatisfaction rather than create satisfaction.
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What is an employer's 'duty of care'?
The legal and moral obligation of an employer to ensure the health, safety, and welfare of its employees while they are at work. This involves taking all reasonably practicable steps to prevent harm.