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9609 · 2.1.5

Morale and welfare

9609 AS - employee morale, welfare provision, health and safety, and impact on productivity.

Need to know

What you need to know

  • Morale is the collective spirit and confidence of a group of employees.
  • It is distinct from individual motivation but is heavily influenced by it.
  • Key indicators include absenteeism, labour turnover, productivity levels, and accident rates.
  • High morale is a valuable intangible asset that can contribute to competitive advantage.

Explanation

Morale and welfare

  1. Morale is the collective spirit and confidence of a group of employees.
  2. It is distinct from individual motivation but is heavily influenced by it.
  3. Key indicators include absenteeism, labour turnover, productivity levels, and accident rates.
  4. High morale is a valuable intangible asset that can contribute to competitive advantage.