9609 · 2.1.5
Morale and welfare
**Morale and welfare** (2.1.5) supports **2.2 motivation** and **operations quality**. Evaluate welfare spending against **turnover cost savings** and **productivity gains**.
Need to know
What you need to know
- Morale is the collective spirit and confidence of a group of employees.
- It is distinct from individual motivation but is heavily influenced by it.
- Key indicators include absenteeism, labour turnover, productivity levels, and accident rates.
- High morale is a valuable intangible asset that can contribute to competitive advantage.
Explanation
Morale and welfare
- Morale is the collective spirit and confidence of a group of employees.
- It is distinct from individual motivation but is heavily influenced by it.
- Key indicators include absenteeism, labour turnover, productivity levels, and accident rates.
- High morale is a valuable intangible asset that can contribute to competitive advantage.