9609 · 7.3.3
Emotional intelligence (Emotional Quotient, EQ) flashcards
Revision flashcards for Cambridge 9609 Emotional intelligence (Emotional Quotient, EQ) (syllabus 7.3.3). Flip, recall, then mark a real past-paper question.
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EQ definition?
Ability to perceive, use, understand, and manage emotions effectively.
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Self-awareness?
Knowing your triggers, strengths, and impact on others.
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Self-regulation?
Staying calm, avoiding rash decisions when stressed.
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Empathy?
Reading how others feel — core to people-oriented leadership.
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Social skills?
Building rapport, persuading, managing teams and conflict.
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EQ vs IQ?
IQ = cognitive ability; EQ = interpersonal effectiveness — both matter for leaders.
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Low EQ leader signs?
Public outbursts, ignores feedback, high turnover in team.
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Can EQ be developed?
Yes — coaching, feedback, mindfulness; unlike fixed trait theory.
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What is Emotional Intelligence (EQ)?
The ability to identify, understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges, and defuse conflict. Popularised in a business context by Daniel Goleman.
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Name Goleman's five components of EQ.
1. Self-awareness 2. Self-regulation 3. Motivation 4. Empathy 5. Social skills
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How does 'Self-regulation' benefit a business leader?
It enables a leader to control or redirect disruptive impulses and moods. This prevents rash decisions, maintains a calm and trustworthy presence during crises, and fosters an environment of stability and integrity.
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Why is 'Empathy' crucial for effective leadership?
Empathy allows a leader to understand the emotional makeup of other people and treat them according to their emotional reactions. This helps in motivating staff, building team cohesion, reducing conflict, and managing stakeholder relationships effectively.
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Give two specific ways a manager can develop their EQ.
1. Seeking 360-degree feedback from colleagues and subordinates to improve self-awareness. 2. Practising mindfulness and self-reflection (e.g., through journaling) to better understand and regulate emotional responses.