Worked example 1
Regional bank losing young customers to app-based rivals. Outline a marketing planning approach.
Show solution outline
Analysis: SWOT — trust/strength vs weak digital; PESTLE — fintech regulation, mobile penetration.
Objective: Increase 18–30 account openings by 25% in 12 months (SMART).
Segmentation: Target students and first-jobbers (3.1.5).
Strategy (4Ps): App upgrade (product), fee-free student account (price), campus ambassadors (promotion), online onboarding (place).
Control: Monthly digital sign-ups vs target; pivot if conversion low.