(a) The interval is 10 minutes, so we use λ=2.5. Let X be the number of emails in 10 minutes. X∼Po(2.5).
We need P(X=4).
P(X=4)=4!e−2.5×2.54=240.08208...×39.0625=0.13360...
P(X=4)≈0.134 (3 s.f.)
(b) The interval has changed to 20 minutes, which is double the original. We must adjust λ.
New mean, λ′=2.5×2=5. Let Y be the number of emails in 20 minutes. Y∼Po(5).
We need the probability of 'at least 2 emails', which is P(Y≥2).
It's easier to calculate the complement: P(Y≥2)=1−P(Y<2)=1−P(Y≤1).
P(Y≤1)=P(Y=0)+P(Y=1).
P(Y=0)=0!e−550=e−5≈0.006738
P(Y=1)=1!e−551=5e−5≈0.033690
P(Y≤1)≈0.006738+0.033690=0.040428
P(Y≥2)=1−0.040428=0.959572...
P(Y≥2)≈0.960 (3 s.f.)
(Using a calculator's Poisson CD function for P(Y≤1) with λ=5 is more direct).