9609 · 2.2.2
Human needs flashcards
Revision flashcards for Cambridge 9609 Human needs (syllabus 2.2.2). Flip, recall, then mark a real past-paper question.
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Physical needs at work?
Adequate pay, safe environment, reasonable hours, rest.
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Social needs?
Friendship, teamwork, acceptance — Mayo's human relations emphasis.
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Esteem needs?
Recognition, titles, responsibility, achievement.
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Self-actualisation?
Reaching full potential — challenging work, autonomy, learning.
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Maslow link?
Hierarchy suggests lower needs must be met before higher ones motivate (2.2.3).
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Limitation?
Not everyone prioritises needs the same way; culture varies.
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Low-paid worker focus?
Physical/financial needs dominate — non-financial motivators insufficient alone.
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Professional worker focus?
Esteem and self-actualisation may matter more once pay is adequate.
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What are 'Physical Needs' in Maslow's hierarchy in a business context?
The basic needs for survival, met through a wage or salary that is sufficient to pay for essentials such as food, shelter, and clothing.
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How can a business satisfy an employee's 'Social Needs'?
By promoting teamwork, encouraging good communication, organising staff social events, and creating a sense of belonging within a team or department.
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Define 'Esteem Needs' at work.
The need for respect from others and self-respect. Met through recognition, awards, promotion, status (e.g., a job title), and being given responsibility.
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What is 'Self-Actualisation' in the workplace?
The highest level of need; the drive to fulfil one's potential. Met by providing challenging work, opportunities for creativity, and scope for personal development and career progression.
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What is the core principle of Maslow's 'hierarchy' of needs?
That lower-level needs (e.g., safety) must be satisfied before an individual can be motivated by higher-level needs (e.g., esteem).