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9609 · 2.2.2

Human needs — common mistakes

Common exam mistakes on 9609 Human needs. Learn what loses marks, then practise the topic with Examiner’s Ink.

Exam tip 1

In an exam, always link the satisfaction of physical and safety needs to tangible business actions. For example, connect 'safe working conditions' to compliance with Health and Safety at Work Acts and connect 'fair pay' to meeting or exceeding the national minimum wage.

Do all employees progress through Maslow's hierarchy in a fixed, linear order?

Not necessarily. Maslow's hierarchy is a generalisation. In reality, individuals may be motivated by needs from different levels simultaneously. For example, an employee might be seeking both job security (safety need) and a promotion (esteem need) at the same time. The model provides a useful framework, not a rigid rule for every individual.

If a business pays its employees very well, is that enough to keep them motivated?

No. According to Maslow, once a need is satisfied, it no longer motivates. A high salary satisfies the physical and some safety needs, but if the employee's social or esteem needs are not met (e.g., they feel isolated or unappreciated), they will become demotivated. Motivation is a continuous process that requires addressing the employee's current, unmet needs.

Is it a business's responsibility to ensure every employee reaches self-actualisation?

It is generally considered impractical and unnecessary for a business to ensure every single employee reaches self-actualisation. Many roles are routine by nature, and not all employees seek this level of fulfilment from their job. However, a good business should provide the opportunity for self-actualisation to those who seek it, as these are often the most ambitious and potentially valuable employees.