Question 1

Isn't delegating just giving your unwanted work to someone else?

Accepted Answer

This is a common misconception. While it may involve passing on tasks, effective delegation is a planned developmental process. It involves entrusting a subordinate with the authority to make decisions, providing them with resources and support, and aiming to build their skills and confidence. Simply 'dumping' unwanted tasks without support is not delegation; it is abdication and poor management.

Question 2

If a manager delegates a task and the employee performs it badly, isn't it the employee's fault?

Accepted Answer

While the employee is responsible for their performance, the manager remains accountable for the overall outcome. A good manager will analyse why the failure occurred. Was the employee poorly chosen? Were instructions unclear? Was training inadequate? Simply blaming the employee is a sign of poor management. The manager is accountable for the entire delegation process, including selection, training, and monitoring.

Question 3

Can a business have too much delegation?

Accepted Answer

Yes. If delegation is excessive or poorly structured, it can lead to problems. This can occur if the organisational structure becomes too decentralised, leading to a loss of central control and inconsistent decision-making across the business. If managers delegate tasks that are core to their strategic function, or delegate without adequate oversight, it can lead to a lack of coordination and a failure to meet key objectives. Delegation must be balanced with appropriate control and monitoring.

Delegation and accountability

What you need to know

Delegation and accountability