9609 · 7.2.2
Methods of communication — FAQ
Frequently asked questions for 9609 Methods of communication. Direct answers first, then deeper explanation — then practise with marking.
Is email a written or electronic method of communication?
Email is both. It is a form of written communication that is transmitted using an electronic medium. In an exam, it is best to acknowledge this dual nature. The key is to analyse its specific features in the context of the question, such as its speed (electronic), its ability to provide a record (written), and its lack of vocal tone.
Isn't verbal communication always the best method because it's the most personal?
Not necessarily. While verbal communication is excellent for building rapport and handling sensitive issues, it is unsuitable for many business situations. For example, communicating complex technical specifications or a legal contract requires a written record for accuracy, detail, and legal standing. The 'best' method is always the one most appropriate for the specific context, message, and audience.
Does 'visual communication' only refer to charts and graphs?
No, it is a broader category. While charts and graphs are key examples, visual communication also includes videos, product demonstrations, infographics, presentations (e.g., PowerPoint), and even non-verbal communication such as a manager's body language or the design of a workplace. Any message conveyed primarily through sight falls under this category.